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обновлено 1 месяц назад

Head Of Global Customer Success

Формат работы
hybrid
Тип работы
fulltime
Грейд
head
Английский
b2
Страна
Netherlands
Вакансия из списка Hirify.GlobalВакансия из Hirify Global, списка международных tech-компаний
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Описание вакансии

Текст:
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TL;DR

Head Of Global Customer Success (SaaS): Defining and executing a global customer success strategy to drive retention, adoption, and expansion across diverse market segments. Focus on building and scaling high-performing distributed teams while implementing data-driven engagement models to ensure a customer-first mindset company-wide.

Location: Must be resident in the Netherlands, with a hybrid working model based in Leiden.

Company

A fast-growing e-commerce SaaS platform empowering global brands and retailers to connect with international marketplaces.

What you will do

  • Lead and empower regional CSM managers and teams across global markets.
  • Design and scale customer lifecycle and digital engagement strategies.
  • Implement data-driven processes to monitor customer health and drive expansion opportunities.
  • Collaborate with product, sales, and marketing to elevate the customer experience.
  • Foster an inclusive, high-performance culture focused on continuous improvement.
  • Engage with C-level stakeholders to ensure customer needs align with business objectives.

Requirements

  • 10+ years of experience in customer success or account management in a SaaS environment.
  • 5+ years of experience leading and scaling global, distributed teams.
  • Proven track record of executing customer lifecycle and success strategies.
  • Strong leadership, coaching, and stakeholder management skills.
  • Data-driven mindset with comfort managing metrics and KPIs.
  • Must be currently resident in the Netherlands.

Nice to have

  • Experience in e-commerce or marketplace industries.

Culture & Benefits

  • International work environment with over 40 nationalities.
  • Equity benefits to ensure shared success.
  • Pension fund contribution (6%).
  • Access to mental healthcare support.
  • Flexible working hours and hybrid policy to support work-life balance.

Hiring process

  • Screening call with the recruitment team.
  • Video interview with the COO.
  • In-person office visit to meet the team.
  • Case study and final presentation.

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