Sales CRM Manager (Salesforce)

TL;DR

Sales CRM Manager (Salesforce): Managing the operational success of the Salesforce platform for a national media sales organization with an accent on system enhancements, training, and stakeholder engagement. Focus on translating business needs into technical requirements, analyzing CRM data for process improvement, and mentoring a team of CRM analysts.

Location: Must have the right to work and live in Australia; role is based in North Sydney with hybrid work options available.

Company

hirify.global is Australia’s largest locally owned media company, operating a diverse range of television, radio, digital, and publishing brands with national impact.

What you will do

• Manage day-to-day operations of the Salesforce platform to ensure optimal user experience.
• Collaborate with development teams on the pipeline of CRM enhancements.
• Lead the execution of the CRM training strategy and create engaging training documentation.
• Serve as a primary escalation point for expert-level system support.
• Analyze CRM data to identify trends, provide actionable insights, and drive process improvements.
• Mentor Sales CRM Analysts and foster relationships across Sales Operations and Technology departments.

Requirements

• Must have the right to lawfully work and live in Australia.
• Background in media sales with operational knowledge of multi-platform organizations.
• Experience managing large-scale, evolving technology solutions.
• Ability to translate business needs into technical requirements.
• Skilled in training end-users and building effective documentation.
• Strong analytical ability to build reports and recommend process improvements.
• Previous experience with Salesforce platform.

Culture & Benefits

• Competitive Sales Incentive Scheme rewarding performance.
• Access to Sales Academy for bespoke training and development.
• 18 weeks of paid parental leave with no distinction between carers.
• Unique behind-the-scenes access to hirify.global brands and experiences.
• Digital newspaper subscriptions and annual Stan subscription vouchers.
• Flexible work arrangements including hybrid options.