Customer Success Manager (Enterprise Solution)

TL;DR

Customer Success Manager (Enterprise Solution): Managing the implementation and integration of AI-driven enterprise products for clients with an accent on strategic consulting and relationship management. Focus on driving product adoption, identifying upsell opportunities, and ensuring client satisfaction throughout the contract lifecycle.

Location: Must be based in Taipei, Taiwan

Company

hirify.global is a global AI SaaS company focused on making software intelligent through AI solutions, with a presence across APAC, the U.S., and Europe.

What you will do

• Act as a consultant to expand client usage and adoption of enterprise solutions.
• Manage long-term client relationships as a trusted advisor to ensure renewal and growth.
• Provide first-line support to identify client needs and technical implementation requirements.
• Collaborate with sales, product, and technical teams to meet mutual business objectives.
• Drive upsell opportunities by analyzing customer usage patterns and business goals.
• Communicate effectively with both technical and non-technical stakeholders.

Requirements

• Must be based in Taipei, Taiwan
• 3+ years of experience in customer success, account management, or client-facing roles.
• Previous experience managing enterprise-level clients in a SaaS or fast-paced tech environment.
• Familiarity with the eCommerce industry and marketing automation concepts.
• Strong logical thinking and time management abilities.
• Excellent communication skills for both technical and business audiences.

Nice to have

• Background in MarTech or digital consulting.
• Knowledge of conversational commerce (chatbots), digital marketing, and CRM systems.
• Technical literacy in web technologies such as HTML, CSS, or Javascript.

Culture & Benefits

• Opportunities to work with advanced AI enterprise products.
• Collaborative and team-oriented work environment.
• Professional growth through cross-departmental cooperation with product and tech teams.
• Exposure to high-growth international tech company operations.