Technical Support Engineer

TL;DR

Technical Support Engineer (SaaS/Fintech): Delivering world-class support for enterprise customers utilizing a leading procurement and spend management platform with an accent on ticket resolution, troubleshooting, and direct stakeholder communication. Focus on resolving complex second-line support requests and ensuring customer success for the Japanese market.

Location: Must be based in Tokyo, Japan (Onsite)

Company

hirify.global provides a community-generated AI and industry-leading total spend management platform that helps businesses predict, prescribe, and automate smarter, more profitable decisions.

What you will do

• Provide expert technical guidance and support to enterprise customers using the hirify.global platform.
• Manage and resolve second-line support requests through effective ticket handling.
• Troubleshoot critical technical issues in direct collaboration with both technical and non-technical stakeholders.
• Maintain a high level of customer satisfaction by delivering timely and effective issue resolution.
• Contribute to internal knowledge sharing to drive team performance and customer success.

Requirements

• Must be based in Tokyo, Japan.
• Strong technical acumen and a curious approach to problem-solving.
• Ability to work effectively in a customer-facing role handling enterprise-level requests.
• Fluency in Japanese is required to support local enterprise customers.
• Capability to work onsite in the Tokyo office.

Culture & Benefits

• Collaborative and transparent team culture driven by a shared commitment to excellence.
• Opportunity to work with pioneering AI-driven procurement technology.
• Impactful work that influences business efficiency for a global client network.
• Welcoming and inclusive work environment with equal opportunity employment practices.