Technical Architect

TL;DR

Technical Architect: Delivering outcome-based technical services and bespoke technical solutions across all stages of the customer lifecycle with an accent on architecting integrations, sophisticated data strategies, and customer-centric use case design. Focus on troubleshooting and providing solutions for complex strategic technical needs reported by customers, ensuring high-quality instrumentation across the customer stack.

Location: Austin

Salary: $99,450 - $112,500/year, with an expected On Target Earnings (OTE) between $110,500-125,000/year.

Company

hirify.global is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.

What you will do

• Serve as a technical advisor, owning projects and workstreams of technical strategy across the customer lifecycle.
• Design and implement bespoke technical solutions and integrations that meet customer needs and drive business value.
• Act as a technical liaison between hirify.global and the customer’s product and engineering teams.
• Troubleshoot and provide solutions for complex strategic technical needs reported by customers.
• Document technical requirements, customer integrations, and risks/blockers, communicating with account teams, customers, partners, and internal teams.
• Build solutions and document those for future automation and iterative deployment.

Requirements

• 3+ years of experience in a technical role such as Solutions Architect, Technical Architect, Technical Account Manager, or Implementation Consultant.
• 3+ years of technical experience managing customer environments with knowledge of SaaS, Mobile, APIs, and Programming.
• Bachelor's degree in Computer Science, Engineering, or a related technical field, or equivalent practical experience.
• Excellent communication and presentation skills to explain complex technical concepts to both technical and non-technical audiences.
• Experience working cross-functionally with Sales, Product, Engineering, and Customer Success teams.
• Comfortable building with AI tools to accelerate workstreams and build efficiencies in your day-to-day role.

Culture & Benefits

• Competitive compensation that may include equity.
• Flexible paid time off.
• Family services that include fertility benefits and equal paid parental leave.
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend.
• A curated in-office employee experience, designed to foster community, team connections, and innovation.
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®.