Customer Success Manager (Blockchain)

TL;DR

Customer Success Manager (Blockchain): Manage end-to-end client relationships for a blockchain analytics platform with an accent on client retention, onboarding, and upselling. Focus on supporting clients in the CIS region, especially Kazakhstan, and navigating blockchain compliance and fintech challenges.

Location: Remote with a strong preference for candidates based in Kazakhstan or the wider CIS region

Company

hirify.global is a product company specializing in blockchain analytics and compliance technology within the fintech and SaaS domains.

What you will do

• Own the full customer lifecycle from onboarding to renewal and expansion.
• Conduct regular business reviews and monitor client health and satisfaction.
• Collaborate internally with Product, Sales, and Support teams to address client needs.
• Deliver tailored training and product walkthroughs to clients of varying technical levels.
• Identify upsell and cross-sell opportunities and work with Sales Executives to convert them.
• Support clients in CIS and Central Asian markets using regional knowledge.

Requirements

• Russian language fluency is essential (native or near-native); Kazakh language skills are a strong advantage.
• Proficiency in English (written and spoken).
• 3+ years experience in Customer Success, Account Management, or client-facing roles in fintech, SaaS, or compliance technology.
• Strong understanding of blockchain fundamentals, cryptocurrency markets, or financial crime compliance (AML/KYC).
• Excellent communication and presentation skills to explain complex technical concepts clearly.
• Proactive, organized, and data-driven approach to managing client portfolios.
• Comfortable working in a remote-first, fast-paced environment.

Nice to have

• Experience with crypto exchanges, financial regulators, or banks in CIS/Central Asia.
• Knowledge of regional regulatory frameworks (e.g., AFSA in Kazakhstan's AIFC, FATF recommendations).
• Experience using CRM platforms such as HubSpot.
• Additional Central Asian language skills (Uzbek, Kyrgyz, etc.).