Technical Support Analyst

TL;DR

Technical Support Analyst (Software): Delivering exceptional client support for a global SaaS platform with an accent on technical troubleshooting and resolving post-sale inquiries. Focus on managing client interactions through ticketing systems, maintaining service standards, and collaborating across departments to ensure high-quality resolution.

Location: Must be based in Vilnius, Lithuania (Hybrid role). Working hours: 16:00 to 01:00 (EEST) to support US clients.

Salary: €1,770–€1,900 gross per month + night hours bonus

Company

hirify.global is a leading provider of consumer-generated content and retail marketing software solutions.

What you will do

• Serve as the first point of contact for all post-sale client interactions via tickets and email.
• Manage the community portal to engage clients and resolve their requests.
• Analyze and solve semi-complex technical and functional problems with minimal supervision.
• Handle standard requests including billing, ROI reporting, moderation guidelines, and best practices.
• Maintain client loyalty by consistently exceeding expectations.
• Develop documentation, standards, and guidelines to improve team scalability.

Requirements

• Fluent in English (Advanced business level).
• Strong communication skills gained from direct experience in a B2B or B2C customer-facing role.
• Ability to manage and prioritize multiple tasks in a dynamic environment.
• Genuine passion for providing exceptional customer service.
• Willingness to learn and grow within a technical support environment.
• Ability to work 16:00 to 01:00, Monday–Friday.

Culture & Benefits

• International work environment.
• Professional growth opportunities within a technical support path.
• Night shift bonus added to base salary.
• Collaborative team culture focused on client success.