Senior Technical Customer Support Specialist

TL;DR

Senior Technical Customer Support Specialist (Customer Support): Providing comprehensive technical assistance throughout the IP management lifecycle with an accent on reputation management, cybersecurity, and process improvement. Focus on evaluating customer needs, collaborating with cross-functional teams, and building robust internal and external knowledge bases.

Location: Must be based in Lithuania (Vilnius or Kaunas) and able to work on a hybrid model (2 days/week in office).

Salary: 13.77 – 17.93 EUR/hour

Company

hirify.global provides a comprehensive IP address management platform with innovative solutions for IP leasing, monetization, and management, enabling organizations to optimize their IP resources.

What you will do

• Assist customers across the entire IP management lifecycle.
• Evaluate potential and existing customers according to internal guidelines and industry best practices.
• Collaborate with cross-functional teams to deliver effective solutions for partners and clients.
• Develop and maintain internal and external knowledge bases.
• Participate in process improvement initiatives to enhance the overall customer experience.

Requirements

• English proficiency: C1 level required.
• Customer service experience within a technology company.
• Understanding of IP reputation management and cybersecurity principles.
• Ability to work in shifts (08:00–17:00 or 13:00–22:00) and weekends (every third weekend).
• Strong analytical mindset and organizational skills.
• Bachelor’s degree in a relevant field.

Culture & Benefits

• Hybrid work model with office attendance in Vilnius or Kaunas required 2 days per week.
• Comprehensive health and accident insurance coverage.
• Additional vacation days beyond standard leave.
• Regular company events, including summer and winter celebrations and team-building activities.
• Opportunity to work closely with IT veterans in an agile, innovation-driven environment.