Technical Account Manager (AI)

TL;DR

Technical Account Manager (AI): Serving as a trusted advisor to customers, ensuring their success with hirify.global solutions, combining proactive and reactive post-implementation support to align customer priorities with hirify.global’s business objectives. Focus on technical communication, escalation management, and continuous improvement.

Location: Melbourne, Sydney, Australia.

Company

hirify.global software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Develop expertise in hirify.global solutions and related third-party integrations for assigned accounts.
• Monitor support activities and service trends, ensuring SLA compliance and high customer satisfaction; recommend improvements where needed.
• Coordinate problem resolution across internal teams, driving actions, communication, and root cause analysis.
• Build strong relationships with customer technical teams and management stakeholders.
• Implement and maintain account-specific practices aligned with the global TAM operating model.

Requirements

• Minimum of 5 years of project management, consulting or customer successes experience in self-service or AI software domains.
• Degree in Business, Information Technology, or a related field preferred.
• Experience with contact center enterprise software, with deep domain experience in digital/unassisted self-service channels (e.g., Google Dialog Flow).
• Knowledge management expertise.
• IVR/Routing/ACD/Workforce Management experience preferred.

hirify.global-to-have">hirify.global to have

• Experience with generative AI in the customer service domain.
• Exceptional organizational and communication skills.
• Strong analytical ability to influence decisions using data.

Culture & Benefits

• Equal opportunity employer.
• Global business environment.
• Innovative and dynamic work culture.