Manager, Customer Trust (AI)

TL;DR

Manager, Customer Trust (AI): Building and operating a modern, scalable customer trust program within the CISO organization with an accent on automating security questionnaire responses and assurance workflows. Focus on improving technical accuracy, reducing turnaround times, and translating complex infrastructure controls into customer-ready documentation.

Location: Remote-first team with no geographical barriers to impact.

Company

hirify.global is a GPU cloud provider engineered for AI, delivering high-performance infrastructure for startups and enterprises.

What you will do

• Own the end-to-end process for completing customer security questionnaires and assurance requests.
• Respond to technical inquiries regarding infrastructure, physical security, IAM, encryption, and audit certifications.
• Develop structured content libraries, reusable evidence packages, and automated assurance workflows.
• Leverage AI-assisted tools to streamline document analysis and response drafting.
• Maintain a centralized repository of security documentation, including architecture diagrams and control narratives.
• Establish and manage internal SLAs for response time and quality while identifying recurring assurance gaps.

Requirements

• 10+ years of experience in customer trust, security assurance, GRC, or security architecture.
• Strong familiarity with ISO 27001, SOC 2, and NIST CSF frameworks.
• Solid understanding of modern cloud infrastructure, physical security, IAM, and incident response controls.
• Proven track record of improving operational efficiency in high-volume, detail-oriented environments.
• Excellent written communication skills with the ability to translate complex technical concepts into clear documentation.
• Strong attention to detail and ability to work effectively under deadlines.

Nice to have

• Experience building automation or structured knowledge workflows for assurance programs.
• Familiarity with trust and questionnaire platforms like SafeBase, HyperComply, or Vanta.
• Background in cloud infrastructure, AI platforms, or enterprise technology environments.

Culture & Benefits

• Highly competitive compensation package including base salary and equity.
• Dynamic progression plan tailored to individual career ambitions.
• Remote-first work environment that prioritizes autonomy and flexibility.
• Supportive culture focused on relentless innovation, ownership, and transparency.
• Collaborative environment involving work with high-performing, brilliant teams.