Product Manager (Igaming)

TL;DR

Product Manager (Igaming): Driving hirify.global’s Operations Platform forward, owning the roadmap, setting bold objectives, and delivering high-performance solutions and smart automation across Customer and Franchise Operations with an accent on agent performance, customer and partner experience, and streamlining operations. Focus on shaping a winning, scalable ecosystem built for speed, innovation, and excellence.

Location: Malta

Company

hirify.global is Germany's leading sports betting provider and one of the most dynamic tech companies in the industry.

What you will do

• Supports the Product Lead in shaping and executing a winning product strategy that delivers on business goals.
• Drives timely delivery and top-quality outcomes through sharp prioritisation, planning, and execution of the roadmap.
• Owns end-to-end development of the Operations Platform, collaborating closely with internal and external tech teams.
• Partners with Tech Leaders to accelerate platform optimisation, automation, and high-impact feature delivery.
• Builds strong cross-functional relationships, keeping teams aligned and moving towards shared goals.
• Stays ahead of the game by tracking market trends, emerging technologies, and innovations in customer service automation.

Requirements

• Experience. 5+ years in Product Management, with hands-on experience building and evolving customer/partner operations platforms (e.g. Salesforce Service Cloud, Zendesk, Intercom) within iGaming or similar regulated industries.
• Technical Background. Strong understanding of operations platform architecture, workflow automation, and third-party integrations.
• Innovation. Solid grasp of agentic AI and how it can elevate customer service performance and efficiency.
• Communication. You are fluent in English, both verbal and written, have a structured approach and can communicate clearly and in an efficient way with different stakeholders to build and maintain strong relationships.
• Analytical Mind. You think strategically and analyse problems to find the best solutions while still taking a creative approach.
• #OneTeam Mentality. A team player who is self-driven, focused, and an excellent communicator.

Culture & Benefits

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support. To make your move to Malta as smooth as possible.
• Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances and free parking.
• Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
• Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.