Client Onboarding Solutions Manager (Fintech)

TL;DR

Client Onboarding Solutions Manager (Fintech): Leading and coordinating cross-functional teams to optimize client onboarding, identity verification, and platform configuration with an accent on automation and Straight-Through Processing (STP). Focus on vendor relationship management, improving the end-to-end client journey, and ensuring compliance across global jurisdictions.

Location: Must be based in Kraków, Poland (Hybrid: 3 days in office).

Company

hirify.global is a publicly-traded FTSE250 fintech company providing global mobile and web platforms for trading stocks, derivatives, and crypto.

What you will do

• Lead and coordinate a team of specialists including Alloy configuration experts, KYC SMEs, and vendor relationship managers.
• Manage relationships with global identity verification and onboarding solution providers to ensure high service performance.
• Drive vendor onboarding and system configuration projects, including implementation of the Alloy platform.
• Optimize the client journey through process enhancements and automated Straight-Through Processing (STP) initiatives.
• Identify process gaps, conduct performance analysis, and manage operational risk events.
• Act as the primary point of contact for global business owners and local stakeholders.

Requirements

• Proven people management experience, specifically leading senior specialists and individual contributors.
• Strong background in KYC, client onboarding, or identity verification infrastructure.
• Familiarity with Alloy or similar identity verification platforms.
• Excellent stakeholder management and communication abilities.
• Proactive problem-solving approach with a commitment to automation and process improvement.
• Interest in applying AI-driven solutions to onboarding challenges.

Culture & Benefits

• Hybrid working model with flexible hours depending on the role.
• Competitive salary and private medical cover (Medicover) for employee and family.
• Life insurance (Generali) and home office equipment reimbursement.
• Access to LinkedIn Learning and professional development programs.
• Annual social events, wellbeing weeks, and additional time off for volunteering and birthdays.
• Active employee networks including LGBTQ+, Women’s, and Parents & Carers groups.