Legal Escalations Specialist

TL;DR

Legal Escalations Specialist: Managing external legal requests from authorities and internal escalations related to GDPR and privacy with an accent on legal compliance and member safety. Focus on driving cross-functional projects, creating new policies, and optimizing internal support processes to ensure high-quality service delivery.

Location: Must be based in or commute to Vilnius or Kaunas, Lithuania. Role is hybrid.

Salary: €2,483–€3,358 gross per month.

Company

hirify.global is Europe’s leading online marketplace for second-hand fashion, connecting millions of members across 20+ markets.

What you will do

• Respond to legal inquiries from law enforcement, consumer rights, and other regulatory institutions.
• Handle internal escalations regarding GDPR, privacy, and member safety issues.
• Develop and refine internal policies, procedures, and cooperation frameworks.
• Contribute to platform safety projects and lead initiatives to improve legal compliance.
• Collaborate cross-functionally with Legal, Product, and Member Support teams.
• Manage team performance and contribute to setting operational goals.

Requirements

• Prior experience in customer support, handling legal/police requests, or project management.
• Fluent in English, with additional European languages considered an asset.
• Ability to make quick, informed decisions in a fast-paced, dynamic environment.
• Strong organizational and planning skills with the ability to own projects independently.
• Strong verbal communication and negotiation skills.
• Willingness to continuously learn new techniques and adapt to evolving compliance requirements.

Culture & Benefits

• Share options programme for employees.
• 25 working days of annual leave.
• Hybrid work model with a 2-day-in-office recommendation.
• Home office setup support including a €540 furniture budget.
• Private health insurance and digital mental health support.
• Annual individual learning budget for professional development.
• Workation policy allowing up to 90 days of work outside the home country per year.