Customer Service Representative (EU Support)

TL;DR

Customer Service Representative (EU Support): Handling inbound and outbound customer interactions via chat and email with an accent on professionalism, empathy, and efficiency. Focus on identifying customer needs, delivering timely solutions, and collaborating with internal teams to escalate issues when necessary.

Location: Hybrid in Cebu City, Philippines

Company

hirify.global is a leading web hosting and domain registration company dedicated to empowering individuals and businesses online since 2002.

What you will do

• Handle inbound and outbound customer interactions via chat and email professionally and efficiently
• Identify customer needs and deliver effective solutions
• Collaborate with internal teams and escalate issues when needed
• Assist with onboarding and mentoring new team members
• Stay informed on products, services, and company policies
• Recommend and upsell relevant products and services when appropriate

Requirements

• Location: Hybrid work in Cebu City, Philippines
• Strong English communication skills (written and spoken)
• High school diploma or equivalent education
• Basic computer literacy and familiarity with internet-related tools
• Team-oriented mindset with a proactive attitude
• Efficient, adaptable, empathetic, and professional problem solver

Nice to have

• Experience in customer service
• Proficiency in additional languages such as Swedish, Danish, German, Dutch, French, or Spanish

Culture & Benefits

• Work with a leading name in web hosting and digital solutions
• Vibrant, collaborative team environment
• Competitive salary with performance-based bonuses
• Health insurance
• Free website with domain and hosting