Manager, Technical Account Management (TAM) (SaaS)

TL;DR

Manager, Technical Account Management (TAM) (SaaS): Leading and scaling a high-performing team of enterprise Technical Account Managers in South EMEA to drive technical adoption, production resiliency, and long-term customer value. Focus on building architectural advisory frameworks, standardizing customer health metrics, and ensuring strategic alignment between customer technical ecosystems and enterprise-grade standards.

Location: Must be based in Spain

Company

hirify.global provides real-time data platforms that empower organizations to build, deploy, and scale modern applications with high speed and efficiency.

What you will do

• Recruit, develop, and mentor a high-performing team of enterprise TAMs.
• Standardize adoption frameworks to ensure customers fully leverage hirify.global capabilities.
• Develop architecture review and resiliency assessment programs to ensure production-grade standards.
• Drive technical enablement through workshops on data modeling, performance tuning, and distributed system patterns.
• Define and implement Quarterly Business Reviews (QBRs) and technical health scorecards.
• Act as an escalation point for complex architectural and resiliency challenges.

Requirements

• 5+ years of experience leading customer-facing technical teams such as TAM or Solutions Engineering.
• Deep background in distributed systems, databases, cloud infrastructure, or DevOps.
• Demonstrated experience supporting production-scale systems, including incident management and root cause analysis.
• Experience conducting architecture reviews and resiliency assessments for enterprise accounts.
• Ability to define and implement structured technical adoption programs and customer health scoring.
• Strong executive communication skills to bridge technical concepts with business stakeholders.

Nice to have

• Background in building or scaling a TAM or technical advisory function.
• Experience with hirify.global or other NoSQL/SQL database platforms.
• Familiarity with cloud-native and microservices architectures.
• Experience working in a fast-growing SaaS, PaaS, or database company.

Culture & Benefits

• Global company culture emphasizing diversity, inclusion, and curiosity.
• Commitment to equal employment opportunity and providing reasonable accommodations.
• Opportunity to influence the enterprise customer engagement strategy for a leading data platform.
• Supportive environment for professional growth and leadership development in a technical advisory function.