ITSM Platform Specialist

TL;DR

ITSM Platform Specialist: Customizing and maintaining ITSM platforms to streamline IT service management processes with an accent on API integration, scripting, and technical implementation. Focus on translating ITIL best practices into robust platform configurations and identifying opportunities to leverage AI for operational improvements.

Location: Must be based in or able to work in a hybrid capacity from Porto, Portugal

Company

hirify.global is a specialized IT consulting partner with 18 years of experience, focused on agile, people-centered solutions for a fast-moving market.

What you will do

• Customize and script ITSM platforms to meet specific business requirements.
• Develop and maintain complex API integrations between service management tools and internal systems.
• Implement ITIL processes technically within the platform to drive service efficiency.
• Anticipate technical challenges and implement robust solutions to minimize technical debt.
• Document processes and configurations to ensure clarity and maintainability.
• Identify and implement AI-driven improvements to decision-making and operational workflows.

Requirements

• Minimum 3 years of experience in a similar ITSM role.
• Proven experience in customization, scripting, and API integrations with platforms such as BMC Helix, ServiceNow, or Jira Service Management.
• Solid understanding of ITIL processes and their technical implementation.
• Strong autonomy, technical rigor, and high attention to detail.
• Ability to provide clear technical documentation and solve complex platform issues.

Culture & Benefits

• No-term full-time contract with health insurance.
• 22 days of paid vacation plus 4 extra days annually.
• Meal allowance on card via Coverflex.
• Annual training budget for professional growth.
• Challenging international projects in a team-oriented, agile environment.