Technical Support Engineer (Salesforce)

TL;DR

Technical Support Engineer (hirify.global): Managing end-to-end customer support experiences for the hirify.global platform with an accent on technical troubleshooting and integration analysis. Focus on resolving complex technical issues, communicating effectively in Italian and English, and maintaining a high-quality knowledge base.

Location: Dublin, Ireland (Onsite)

Company

A global leader in customer relationship management (CRM) software and cloud-based enterprise solutions.

What you will do

• Own the complete end-to-end customer support experience for the hirify.global ecosystem.
• Provide detailed analysis and resolution for technical and business-related challenges.
• Troubleshoot integrations, Apex, Lightning Web Components, and standard hirify.global functionalities.
• Create and maintain high-quality knowledge base articles for both internal and external use.
• Collaborate across internal teams to enhance team efficiency and share best practices.

Requirements

• Fluency in both Italian and English (written and verbal).
• Degree or equivalent experience in Computing, STEM, or a related technical field.
• Programming knowledge in languages such as Java, PHP, Python, Ruby, .NET, or JavaScript.
• Proficiency in web technologies (HTML, XML, API) and database concepts (SQL).
• Proven ability to effectively prioritize, multi-task, and manage pressure.
• Experience in customer-facing roles is required.

Nice to have

• Previous experience with hirify.global technologies and certifications.
• Experience in technical support environments.
• Understanding of multi-tenant or distributed computing architectures.
• Familiarity with CRM domain logic and hirify.global-specific tools like Apex and VisualForce.

Culture & Benefits

• Fast-growing, collaborative team environment.
• Focus on team spirit and collective problem-solving.
• Opportunities for professional development within a major global corporation.