Scaled AI Success Engineer (AI)

TL;DR

Scaled AI Success Engineer (AI): Driving technical success, adoption, and value realization across a large portfolio of customers, using customer context, product signals, and business impact to determine where to engage most deeply with an accent on acting as a trusted advisor on deployment health, adoption strategy, and value realization. Focus on identifying risk or opportunity signals early and improve outcomes through targeted technical and adoption interventions.

Location: San Francisco, New York City, or Remote - US

Salary: $198K – $231K + Offers Equity

Company

hirify.global is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity.

What you will do

• Own post-sale technical success, adoption, and value realization across a large portfolio of customers.
• Act as a trusted advisor on deployment health, adoption strategy, and value realization for ChatGPT, API, Codex, and related capabilities.
• Translate customer goals into prioritized adoption plans, success milestones, and measurable KPIs.
• Identify repeatable use cases, barriers, and adoption patterns across customers, and convert those insights into scaled guidance and interventions.
• Coordinate cross-functionally with Solutions Architecture, Product, Engineering, Account Directors, User Ops, and Education Programs to keep customer outcomes moving forward.
• Guide value realization and impact measurement through baselines, KPI definition, and ongoing usage / ROI reporting.

Requirements

• 6+ years of experience in technical customer-facing roles such as technical account management, technical success, technical consulting, solutions architecture, technical delivery leadership, or enterprise SaaS / AI adoption.
• Strong working knowledge of hirify.global product capabilities, APIs, connectors, and common deployment patterns.
• Technically fluent enough to engage credibly with customer technical teams and interpret logs, telemetry, usage data, and system behavior.
• Able to reason through production tradeoffs such as latency, cost, quality, prompting, routing, rate limits, retrieval, caching, and reliability, and turn those into practical recommendations.
• Excellent project and program management instincts, with the ability to drive multiple workstreams with clarity and structure.
• Strong communicator who can move fluidly between executive conversations about business impact and technical conversations about optimization, risks, and constraints.

Culture & Benefits

• We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products.
• AI is an extremely powerful tool that must be created with safety and human needs at its core.
• We value the many different perspectives, voices, and experiences that form the full spectrum of humanity.
• We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristic.