Desktop Engineer (L1/L2)

Conditions

Posted Date Mar 13, 2026 Employment Type Full-time Experience Level Mid-Senior level Location United Arab Emirates Category ** Networking ** Company **alifcloud it consulting pvt. ltd. **

Desktop Engineer (L1/L2)

**Job Description

****Title: Desktop Engineer L1/ L2

****Location: Dubai, UAE

****Worksite: Fully Onsite in the UAE

****Joining: Immediate (30 Days)

****Experience: 3-5+ Years

****Included: Visa Sponsorship and flight

****Excluded: Stay, food, Office Commute

****Duration: 6 months

** Role Overview

We are looking for a Desktop Engineer to provide onsite end‑user support and ensure smooth day‑to‑day IT operations. The role involves supporting desktops, laptops, operating systems, and workplace IT tools while maintaining high service quality and user satisfaction.

**Key Responsibilities

**

• Provide L2 desktop support for end users (onsite)
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals
• Support Windows OS, standard enterprise applications, and Office tools Searching for IT & Network Engineering roles that provide visa sponsorship? Connect with international employers through IT & Network Engineering Jobs with Visa Sponsorship opportunities actively seeking talented professionals.
• Handle hardware and software issues, system errors, and performance problems
• Perform OS installations, upgrades, and patching
• User account support (password resets, access issues, basic AD tasks)
• Manage IT assets, inventory, and device lifecycle
• Coordinate with network, security, and server teams when required
• Document issues, solutions, and procedures
• Follow ITIL processes for incident, request, and change management
• Support VIP users and business-critical systems when required

**Required Skills

**

• Strong knowledge of Windows OS (Windows 10/11)
• Desktop & laptop hardware troubleshooting
• MS Office / Microsoft 365 support Explore our comprehensive directory of visa sponsorship jobs from employers worldwide who are ready to sponsor talented international professionals.
• Basic Active Directory (user accounts, group policies)
• Printer and peripheral support
• Remote support tools
• Good understanding of IT support processes

**Good To Have Skills

**

• Experience with Intune, SCCM, or endpoint management tools
• Basic networking knowledge (LAN, VPN, Wi‑Fi)
• Endpoint security awareness
• ITIL certification (preferred, not mandatory)

**Experience & Education

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• Experience: 3–5 years in Desktop / IT Support role
• Education: Diploma / Bachelor’s degree in IT, Computer Science, or related field

**Key Competencies

**

• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service attitude
• Ability to work independently in an onsite environment
• Attention to detail and documentation
• Ability to handle multiple issues simultaneously

**Why Join This Role

**

• Hands‑on onsite role with direct business impact
• Opportunity to work in an enterprise IT environment
• Exposure to modern workplace tools and technologies

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