Desktop Engineer

Conditions

Posted Date Mar 12, 2026 Employment Type Contract Experience Level Associate Location India Category ** Networking ** Company **alifcloud it consulting pvt. ltd. **

Desktop Engineer (L1/L2)

Title: Desktop Engineer L1/ L2Location: Dubai, UAEWorksite: Fully Onsite in the UAEJoining: Immediate (30 Days)Experience: 3-5+ YearsIncluded: Visa Sponsorship and flightExcluded: Stay, food, Office CommuteDuration: 6 months

Role Overview We are looking for a Desktop Engineer to provide onsite end‑user support and ensure smooth day‑to‑day IT operations. The role involves supporting desktops, laptops, operating systems, and workplace IT tools while maintaining high service quality and user satisfaction.

Key Responsibilities

• Provide L2 desktop support for end users (onsite)
• Install, configure, and troubleshoot desktops, laptops, printers, and peripherals Searching for IT & Network Engineering roles that provide visa sponsorship? Connect with international employers through IT & Network Engineering Jobs with Visa Sponsorship opportunities actively seeking talented professionals.
• Support Windows OS, standard enterprise applications, and Office tools
• Handle hardware and software issues, system errors, and performance problems
• Perform OS installations, upgrades, and patching
• User account support (password resets, access issues, basic AD tasks)
• Manage IT assets, inventory, and device lifecycle
• Coordinate with network, security, and server teams when required
• Document issues, solutions, and procedures
• Follow ITIL processes for incident, request, and change management
• Support VIP users and business-critical systems when required

Required Skills

• Strong knowledge of Windows OS (Windows 10/11)
• Desktop & laptop hardware troubleshooting
• MS Office / Microsoft 365 support Explore our comprehensive directory of visa sponsorship jobs from employers worldwide who are ready to sponsor talented international professionals.
• Basic Active Directory (user accounts, group policies)
• Printer and peripheral support
• Remote support tools
• Good understanding of IT support processes

Good to Have Skills

• Experience with Intune, SCCM, or endpoint management tools
• Basic networking knowledge (LAN, VPN, Wi‑Fi)
• Endpoint security awareness
• ITIL certification (preferred, not mandatory)

Experience & Education Interested in opportunities specifically in India? Discover our dedicated Visa Sponsorship Jobs in India page featuring roles from top employers in this location.

• Experience: 3–5 years in Desktop / IT Support role
• Education: Diploma / Bachelor’s degree in IT, Computer Science, or related field

Key Competencies

• Strong troubleshooting and problem‑solving skills
• Excellent communication and customer service attitude
• Ability to work independently in an onsite environment
• Attention to detail and documentation
• Ability to handle multiple issues simultaneously

Why Join This Role

• Hands‑on onsite role with direct business impact
• Opportunity to work in an enterprise IT environment
• Exposure to modern workplace tools and technologies

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