Service Delivery Manager

TL;DR

Service Delivery Manager (Logistics/Operations): Ensuring the successful end-to-end delivery of wireless network solutions across Europe with an accent on order intake management, cross-team coordination, and operational excellence. Focus on streamlining service delivery processes, managing large customer deployments, and maintaining high visibility across engineering and sales functions.

Location: Must be based in Amsterdam, Netherlands (Hybrid role).

Company

A global leader in wireless network solutions providing LTE/5G and Starlink technology for enterprises, branches, and vessels worldwide.

What you will do

• Manage end-to-end customer order processes from intake through to completion and invoicing.
• Serve as the primary point of contact for sales teams and customers to verify solutions and ensure accurate execution.
• Coordinate with technical provisioning teams to prepare and deploy networking equipment.
• Maintain and update systems to track order status and identify potential bottlenecks.
• Lead and manage large-scale customer deployments, including planning and status reporting.
• Continuously review and improve internal processes to enhance efficiency and automation.

Requirements

• Must be located in or willing to work from the Amsterdam office.
• Bachelor’s degree in a relevant field.
• At least 1 year of experience in a professional business environment.
• Excellent English communication skills, both written and verbal.
• Strong organizational skills and an accurate, proactive work approach.
• Problem-solving attitude and ability to thrive in a fast-paced tech environment.

Nice to have

• Previous experience in service delivery roles.
• Passion for maritime or networking technology.
• Proficiency in other European languages.

Culture & Benefits

• Hybrid working approach balancing office collaboration and remote convenience.
• Exposure to an international team of industry experts.
• Significant career development and growth opportunities in a scaling global company.
• Supportive peer environment focused on diversity, equity, and inclusion.
• Opportunity to contribute meaningfully to business development.