Service (Delivery) Manager

TL;DR

Service (Delivery) Manager: Improving customer-oriented service processes within a close-knit team, with an accent on your own initiative and ownership. Focus on impactful processes and implementation projects, directly contributing to successful customer partnerships and long-term results.

Location: Hybrid setup, regular meetings at our Nijmegen office.

Company

hirify.global is a leading online IT partner in the Nordics and the Benelux.

What you will do

• Translate agreed services into practical and efficient processes.
• Define clear service levels and safeguard contractual agreements.
• Lead the implementation of won service contracts from tenders or RFPs.
• Coordinate internal teams to achieve agreed contract terms and service levels.
• Act as the central point of contact for customers and internal departments.
• Monitor service performance and proactively implement improvements.

Requirements

• An HBO-level working and thinking capacity.
• Working experience in a service, IT, or logistics-related environment, with at least 3 years of relevant professional experience.
• Customer facing experience in building and maintaining strong customer relationships.
• A strong command of Dutch and English, both spoken and written.
• Familiarity with Service, Process, or Project Management.
• Please note that for this specific job, we don´t provide any relocation or work permit sponsorship support.

Nice to have

• Certifications such as Lean, ITIL, or Prince2 will be a plus but not mandatory.

Culture & Benefits

• A lease car
• Working from home allowance of €2.45 per working from home day, paid monthly.
• Collective health insurance.
• 27 vacation days (based on a 40-hour working week).
• Dedicated focus on your personal growth through individual development plans (hirify.global Academy).
• Pension scheme at Zwitserleven with a premium rate of 13% (hirify.global pays 9%, employee contribution is 4%).

Hiring process

• Telephone introduction with TA Partner, Karishma.
• Cognitive & Personality Assessment Test via Assessio.
• First Interview with the Hiring Manager, Jeroen.
• Second Interview with the Hiring Manager, Jeroen and the Head of Business Support & Projects, Rob.