Growth Conversion Coordinator Intern

TL;DR

Growth Conversion Coordinator Intern (Medtech): Facilitating patient engagement and consultation management for a global weight-management platform with an accent on patient communication and operational coordination. Focus on supporting patient journeys in Japan by managing LINE inquiries, scheduling medical consultations, and ensuring patient onboarding completion.

Location: Tokyo

Company

A fast-growing health-tech company providing comprehensive, clinical weight-management programs globally.

What you will do

• Contact patients who have not attended consultations, completed payments, or finished onboarding quizzes.
• Coordinate and manage scheduling between patients and medical professionals.
• Respond to patient inquiries and provide support via the LINE platform.
• Send proactive follow-up communications to ensure patients receive necessary support.
• Conduct patient interviews to collect essential information and assist with ongoing care.

Requirements

• Current university student or 1-2 years of corporate experience.
• Native-level Japanese proficiency.
• Good command of English.
• Comfortable utilizing computers and various digital collaboration tools.
• Ability to create a supportive and trusting environment for patients.

Culture & Benefits

• Mentorship opportunities from global leaders in Australia, UK, Germany, and Japan.
• Access to learning budgets including language learning resources.
• Supportive work environment with an Employee Assistance Program and mental health focus.
• Annual health checks and wellness benefits.
• Strong team culture with regular bonding events and social gatherings.