Product Manager (AI)

TL;DR

Product Manager (AI): Developing market and product requirements for hirify.global's AI-driven product offerings with an accent on customer engagement, competitive analysis, and product launch. Focus on rapidly prototyping new product ideas using AI-assisted development tools and communicating the value of GenAI/Copilot solutions to a wide range of audiences.

Location: Must be based in Atlanta, GA, USA

Company

hirify.global Ltd. software products are used by 25,000+ global businesses to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Work directly with partners, customers, and hirify.global sales teams to understand business needs regarding interaction analytics within the contact center.
• Maintain direct client engagement to validate product direction and ensure customer needs are reflected in product strategy.
• Develop and maintain appropriate Product Requirements Backlogs detailing the business and technical requirements for each release.
• Rapidly prototype new product ideas using AI-assisted development tools to validate concepts with internal teams and customers.
• Perform competitive analysis and become the reference point for knowledge of the competition’s relevant product(s).
• Communicate the value of the GenAI / Copilot solutions to a wide range of audiences.

Requirements

• Bachelor’s Degree in Computer Science, Business Information Systems, Marketing, or similar field or equivalent work experience required. Master’s Degree preferred.
• 5+ years’ experience with software product management, professional services, or in another relevant role.
• Excellent written and oral communication skills.
• Excellent cross-functional team leader with project management skills.
• Experience with Contact Center solutions including agent interactions and automation, virtual agents, GenAI/LLMs.
• Experience with a SaaS product set.

hirify.global-to-have">hirify.global to have

• Demonstrated experience working directly with enterprise customers to understand requirements and translate them into product direction.
• Comfort leveraging AI tools to accelerate product discovery, prototyping, and experimentation.
• Curiosity and willingness to continuously experiment with emerging AI technologies to improve product development velocity and innovation.

Culture & Benefits

• hirify.global challenges limits and sets the highest standards.
• Innovation powerhouse that excels in AI, cloud and digital.
• hirify.global is proud to be an equal opportunity employer.