Engineer Intern (Development Support)

TL;DR

Engineer Intern (Development Support): Supporting and escalating complex technical issues within hirify.global Cloud R&D, focusing on bug isolation, automation, and platform expertise. Focus on solving product and service/platform issues, collaborating with support and development teams, and improving issue resolution processes.

Location: Budapest (Flexible, hybrid work format)

Company

hirify.global empowers organizations worldwide with AI-powered customer experience orchestration platforms, employing over 6,000 people globally.

What you will do

• Serve as a technical escalation point for bug mitigation and platform issues within assigned domains.
• Collaborate with automation and development engineers to drive support automation efforts.
• Partner with R&D teams to improve issue and bug resolution processes.
• Provide feedback to testing teams to prevent code defects reaching production.
• Deliver training and technical advice within assigned domains.
• Document troubleshooting steps and maintain platform knowledge.

Requirements

• Location: Budapest with flexible/hybrid work arrangement
• Passion for customer satisfaction and managing customer needs.
• Experience or interest in microservice architecture and programming/scripting.
• Excellent communication and presentation skills.
• Demonstrated leadership qualities and ability to meet critical deadlines.

Culture & Benefits

• Independence to make an impact and ownership of work.
• Collaborative and empathetic work environment.
• Competitive benefits and perks comparable to larger tech companies.