Application Support Engineer

TL;DR

Application Support Engineer (Customer Support): Ensuring smooth operation of internal and external technology platforms by troubleshooting issues, managing tickets, and collaborating with engineering and product teams with an accent on root cause analysis and user support. Focus on resolving complex user issues, documentation, and trend analysis to improve platform quality.

Location: Remote or in-office in New York, NY, with remote work limited to permanent addresses in NY, NJ, PA, CT, NC, GA, FL

Salary: $80,000

Company

hirify.global is a product company focused on software solutions.

What you will do

• Provide active user support and manage tickets related to internal and external technology platforms.
• Investigate root causes and troubleshoot issues or coordinate with engineering and product teams to resolve bugs.
• Develop and maintain documentation to support the Application Support team.
• Share knowledge about feature launches and known issues to improve team effectiveness.
• Analyze ticket trends and report insights to engineering and product teams for platform improvements.

Requirements

• Location: Must have a permanent address in NY, NJ, PA, CT, NC, GA, or FL for remote work option or be able to work onsite in New York, NY.
• 1+ years of relevant experience in software or customer support roles.
• Strong troubleshooting skills and technical comfort with software engineering concepts.
• Excellent written communication and emotional intelligence for user support.
• Proficiency in Excel, PowerPoint, and Word; SQL is a plus.

Culture & Benefits

• Flexible work environment with options for remote or onsite work.
• Fast-paced, collaborative technology team.
• Opportunity to own meaningful responsibilities from day one.