TL;DR
Senior Machine Learning Engineer (NLP): Design and develop state-of-the-art LLM-powered AI capabilities and Agentic AI systems for Observe.AI’s customer experience platform with an accent on building scalable production systems and optimizing ML models for performance and cost. Focus on developing multi-agent systems, applied research in NLP, and delivering AI solutions at scale in a fast-paced startup environment.
Location: Must be based in Bengaluru, India
Company
hirify.global is an enterprise-grade Customer Experience AI platform that unifies conversations, intelligence, and action to optimize contact centers with AI-powered voice and chat agents, real-time copilots, and conversation intelligence.
What you will do
- Design and develop LLM-powered AI capabilities and multi-agent systems end-to-end from ideation to production.
- Build and maintain highly scalable production ML systems powering Observe.AI’s platform.
- Optimize ML models and pipelines for performance, cost-effectiveness, and scalability.
- Collaborate cross-functionally with engineers, product managers, and customer teams to build impactful solutions.
- Mentor junior team members and influence product and platform strategy.
- Stay updated with latest ML/NLP research and contribute to the community through publications and blogs.
Requirements
- Bachelor’s or Master’s degree in Computer Science or related field from a top-tier institution.
- 3+ years industry experience building large-scale NLP/NLU systems, including LLM-powered applications and Agentic AI.
- Strong fundamentals in ML and NLP with hands-on experience deploying scalable production ML systems.
- Proficiency in Python and ML frameworks such as Pytorch, Tensorflow, and HuggingFace.
- Excellent communication and collaboration skills.
- Must be located in Bengaluru, India.
Nice to have
- Experience with Spoken Language Understanding.
- Published papers in top NLP/NLU conferences.
- Relevant open-source contributions.
Culture & Benefits
- Excellent medical insurance and free online doctor consultations.
- Yearly privilege and sick leaves as per Karnataka S&E Act.
- Generous holidays and parental leave policies.
- Learning & Development fund for continuous professional growth.
- Fun events to build culture and flexible benefit plans for tax exemptions.
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