Customer Support Engineer I (Fixed Ops - Parts/Service)

TL;DR

Customer Support Engineer I (Fixed Ops - Parts/Service): Providing expert support and troubleshooting for automotive software in fixed operations with an accent on parts and service domains. Focus on diagnosing complex application issues, managing customer cases, and collaborating with internal teams to ensure timely resolution.

Location: Onsite in Cincinnati, Ohio, United States

Company

hirify.global is a hyper-growth startup disrupting the automotive retail industry with a cloud-native platform integrating OEMs, retailers, and consumers using AI and big data.

What you will do

• Take ownership of customer issues and drive them to resolution
• Research, diagnose, and troubleshoot system issues in automotive software
• Escalate unresolved issues following standard procedures
• Understand applications both functionally and technically
• Log issues accurately and prepare timely reports
• Manage multiple open issues and document technical knowledge

Requirements

• Must be onsite in Cincinnati, Ohio, United States
• 5+ years experience in application or customer support engineering
• 1-2 years automotive industry experience, preferably supporting DMS
• Ability to diagnose and address application issues
• Ready for rotational shifts (8am-5pm and 11am-8pm quarterly)
• Visa sponsorship is not available

Nice to have

• Experience in Fixed Operations in automotive environment
• Basic understanding of IoT and software
• Knowledge of APIs, coding skills, SQL, MongoDB, and basic network configuration

Culture & Benefits

• Competitive compensation and stock options
• 100% employer-paid medical, dental, and vision coverage
• Unlimited PTO, parental leave, and free snacks
• Work with top talent from Silicon Valley
• Dynamic, transparent, and collaborative culture
• Opportunities for career growth and development