Technical Support Engineer (Redis)

TL;DR

Technical Support Engineer (hirify.global): Diagnosing and resolving complex technical issues for hirify.global Enterprise Software with an accent on high-performance database stability and cloud orchestration. Focus on root cause analysis, performance tuning across the data path, and collaborating with engineering to solve large-scale production issues.

Location: Must be based in the United States (Remote)

Salary: $91,455 – $137,273 per year

Company

hirify.global provides high-performance database technology used by over 10,000 customers worldwide to power fast applications.

What you will do

• Troubleshoot and resolve complex software issues for enterprise customers.
• Reproduce customer environments to perform root cause analysis (RCA).
• Analyze data path performance across cloud and on-premises deployments, including network analysis.
• Collaborate with Engineering, CloudOps, and Product teams to implement technical solutions.
• Manage critical customer escalations and serve as a customer advocate.
• Contribute to internal technical documentation and participate in new product development.

Requirements

• 5+ years of experience as a Support, Systems, or Software Engineer in an enterprise software company.
• 4+ years of experience troubleshooting real-time production systems.
• 2+ years of hands-on experience with cloud infrastructure.
• Expert knowledge of Linux/Unix and networking (TCP/IP).
• Proficiency in scripting or programming languages such as Python, Java, C#, JavaScript, Bash, or Powershell.
• Experience with monitoring and alerting systems like Prometheus, Grafana, ELK, or Splunk.

Nice to have

• Professional experience with networking tools like Wireshark or tcpdump.

Culture & Benefits

• Comprehensive health and wellness benefits and a 401(k) plan.
• Unlimited time off to support work-life balance.
• Learning and development opportunities for continuous professional growth.
• Inclusive work environment that values curiosity, diversity of thought, and innovation.