Technical Support Engineer

TL;DR

Technical Support Engineer (Systems): Resolving complex technical issues for customers, diagnosing and troubleshooting software problems, and providing timely solutions. Focus on replicating customer environments, analyzing performance, and managing critical customer issues.

Location: Remote (US)

Salary: $91,455 – $137,273 per year

Company

hirify.global builds the product that runs the fast apps our world runs on.

What you will do

• Troubleshoot and resolve complex software issues by reproducing issues and documenting them.
• Collaborate with Engineering to provide solutions and analyze performance along the data path.
• Provide technical expertise during testing, deployment, and upgrading of hirify.global software.
• Manage critical customer issues, facilitating communication between customers, CloudOps, Engineering, Product, TAMs, and Sales.
• Serve as the customer advocate for timely resolution of issues and maximizing the value of their hirify.global subscription.
• Participate in new product development, customer training, and other support-related activities.

Requirements

• At least five years of technical experience as a Support Engineer, Systems Engineer, Software Engineer, or Site Reliability Engineer in an enterprise software company.
• At least four years of experience troubleshooting real-time production systems.
• At least two years of hands-on experience with cloud infrastructure.
• Strong background in scripting or programming languages (Python, Java, C#, JavaScript, Bash, Powershell, etc.).
• Expert working knowledge in Linux/Unix and networking (TCP/IP).
• Experience with alerting and monitoring systems (Prometheus, Grafana, ELK, Splunk, etc.).

Culture & Benefits

• Value a culture of curiosity, diversity of thought, and innovation.
• Committed to a diverse and inclusive work environment.
• Unlimited time off, learning and development opportunities.
• Comprehensive health and wellness benefits.