Technical Support Engineer III (Igaming)

TL;DR

Technical Support Engineer III (Igaming): Managing incident response for the GAP platform, maintaining regulatory alignment, and managing audits, with an accent on incident lifecycle and documentation. Focus on supporting the NOC team with up-to-date processes, procedures, and training to ensure operational excellence.

Location: Timisoara, Romania. Flexible working hours including mix of working from home and from office.

Company

hirify.global, with Everi, delivers thrilling and responsible gaming experiences globally, from casino floors to mobile screens, backed by tech, player insights, and innovation.

What you will do

• Manage and resolve GAP platform incidents, coordinating with cross-functional teams to assess impact and implement corrective actions.
• Maintain incident and audit documentation and conduct post-incident reviews.
• Plan, support, and document internal and external audits, ensuring alignment with regulatory and industry standards.
• Review regulatory requirements and recommend updates to operational procedures.
• Deliver training and knowledge transfer to NOC staff.
• Oversee governance-related administrative tasks for GAP operations.

Requirements

• Experience in incident management, operations, or technical support environments.
• Strong understanding of audit processes and regulatory frameworks.
• Ability to create and maintain process documentation.
• Excellent communication, organizational, and coordination skills.
• Detail-oriented with analytical and problem-solving abilities.
• Experience with Atlassian tools.

Nice to have

• Prior experience working with NOC teams or 24/7 operational environments.
• Familiarity with compliance standards (e.g., ISO, regulatory bodies, internal corporate guidelines).
• Knowledge of ticketing tools, monitoring systems, and incident management platforms.

Culture & Benefits

• Vibrant and stimulating work environment within Class-A office space.
• Opportunity to learn and further improve your skills.
• Opportunity to develop a career within a stable environment.
• Full-time/permanent employment and competitive salary.
• Private health insurance for you and your family.
• Flexible working hours including mix of working from home and from office.