Incident Product Manager (Fintech)

TL;DR

Incident Product Manager (Fintech): Building a unified, customer-facing incident management standard across all product verticals with an accent on detection, communication, compensation, and post-incident learning. Focus on designing processes, analytical instruments, and frameworks from scratch, and quantifying customer impact through data-driven metrics.

Location: Requires relocation to Mexico with full support. Flexible work from our office.

Company

hirify.global is a fintech company focused on challenging the status quo of incumbent finances with innovative and groundbreaking solutions.

What you will do

• Build a unified incident management standard across all product verticals.
• Own end-to-end customer communication during incidents, delivering clear updates.
• Design a structured compensation framework for incident impact with automation.
• Develop customer-impact analytics and early-warning metrics and dashboards.
• Establish a full post-incident lifecycle, running blameless retrospectives and driving improvements.

Requirements

• 4+ years in product management, incident management, or operations at a fintech, neobank, or payments company.
• Proven track record of building cross-functional processes from scratch and enforcing standards.
• Strong analytical skills: SQL, dashboards, and data-driven process improvement.
• Familiarity with observability and alerting tools from a product/business perspective.
• Fluent English for presenting to leadership and coordinating across teams.
• Must be able to relocate to Mexico.

Culture & Benefits

• Relocation support to Mexico for the employee and their family.
• Flexible work from our office.
• Healthcare coverage.
• Education budget for language lessons, professional training, and certifications.
• Wellness budget for mental health and fitness activity reimbursements.
• 20 days of annual leave and paid sick leave.
• Innovative spirit, honest feedback, and a supportive team in a high-tech environment.