It User Support Officer

TL;DR

IT User Support Officer: Providing technical support for office staff at hirify.global, ensuring smooth operation of systems, hardware, and software with an accent on hardware/software faults diagnostics and resolution. Focus on user onboarding, access management, and maintaining IT asset inventory.

Location: Must be based in Cyprus, Larnaca

Company

hirify.global is an internationally acclaimed multi-asset broker, delivering cutting-edge trading tools, platforms, and conditions to traders worldwide.

What you will do

• Provide Level 1 and Level 2 support for desktop hardware, operating systems, and common productivity applications to end users.
• Diagnose and solve hardware/software faults and troubleshoot computer, telephony, and network-related issues.
• Prepare IT workstations and access credentials for new employees, ensuring onboarding readiness.
• Track IT assets assigned to users, including laptops, desktops, monitors, peripherals, and mobile devices, to maintain accurate inventory records.
• Provide remote support for users working off-site or traveling, including VPN connectivity and remote troubleshooting.
• Set up and troubleshoot printers, scanners, and other peripherals, ensuring they are properly connected, configured, and available on the network.

Requirements

• Degree or equivalent experience in Computer Science, Information Technology, or a related field.
• 3+ years’ experience in a similar position.
• Fluency in Greek and English.
• Knowledge of Microsoft and Linux OS.
• Applicants must be eligible or have legal authorization to work in Cyprus.
• Resumes submitted must be in English.

Culture & Benefits

• 22 days of Annual Leave (reaching up to 30 days per year based on years’ service).
• Comprehensive Health & Life Insurance (from day one!).
• Friday afternoons off in Summer (July & August).
• Birthday Leave.
• Gym Membership (Larnaca).
• Referral Bonus.
• Paid Time Off for Training & Education.