Cyber Infrastructure Expert Support Engineer (Cloud)

TL;DR

Cyber Infrastructure Expert Support Engineer (Cloud): Troubleshoots and resolves technical incidents for hirify.global customers and partners, working with Linux, network, storage, cloud, virtualization, and container technologies with an accent on software-defined high-performance storage and compute clusters, and disaster recovery infrastructure. Focus on developing documentation, knowledge base, and technical articles on hirify.global’ products and influencing product evolution by working with different departments.

Location: Remote

Company

hirify.global is a world leader in cyber protection, delivering natively integrated solutions that monitor, control, and protect the data that businesses and lives depend on.

What you will do

• Troubleshoot and resolve various technical incidents for hirify.global customers and partners
• Build and maintain strong relationships with customers and partners
• Interact with Engineering and Business departments to efficiently resolve complex technical customer issues
• Train and mentor junior team members by sharing technical expertise and best communication practices
• Participate in developing documentation, knowledge base, and technical articles on hirify.global‘ products
• Be a technical expert in cloud and hybrid datacenter solutions created by hirify.global

Requirements

• 3+ years experience on infrastructure support engineer role
• Strong hands-on experience with administration and troubleshooting across multiple Linux distributions
• Experience with traffic inspection, routing, and bandwidth analysis
• Experience working with enterprise-level virtualization or container solutions such as VMware ESXi, Microsoft Hyper-V, KVM, and Virtuozzo
• Fluent English (written and verbal)
• Strong communication skills and a customer-focused mindset

Nice to have

• Additional languages are an advantage (Spanish, French, Portuguese, German)
• Red Hat Certified System Administrator (RHCSA) or equivalent is considered a baseline

Culture & Benefits

• Work in a high-growth, fast-paced environment
• Opportunity to think boldly, challenge conventional approaches, and take ownership of outcomes
• Be part of a global “A-Team” with a commitment to continuous improvement