Fraud Operations Analyst (Fintech)

Fraud Operations Analyst

Company

Wirex

Conditions

12 hours agoSenior Kuala Lumpur, Malaysia Remote Full Time Operations Jobs by Wirex

Skills

Chargeback Data Reporting Rule Engine Statistical Analysis Financial Crime Sql Sar Analytics Fraud Investigation Payment Chainalysis Excel A/B Testing Transaction Monitoring

About the Role

You will review suspicious and system-generated transaction alerts, monitor real-time transaction queues, and analyse customer behaviour and transaction patterns to detect anomalies. You will investigate chargebacks and various fraud types, work with rule-based fraud engines, prepare Suspicious Activity Reports, support fraud KPI reporting, and recommend improvements to systems and processes.

Requirements

• Minimum 3 years experience in fraud or financial crime within banking or fintech
• Experience investigating fraud such as investment scams or APP fraud advantageous
• Strong analytical and investigative skills with high attention to detail
• Understanding of crypto online payments processing and payment platforms
• Strong technical skills including Excel SQL Microsoft Office and PowerPoint
• Ability to work in high-volume fast-paced environments
• Ability to translate complex data analysis into clear insights and recommendations
• Experience with fraud tools such as Checkout Chainalysis or similar platforms beneficial
• Experience in statistical analysis advantageous
• Chargeback investigation experience advantageous
• Ability to work weekends

Responsibilities

• Review suspicious or system-generated transaction alerts and decide actions based on fraud rules and guidelines
• Monitor real-time transaction queues to identify high-risk activity and emerging fraud trends
• Analyse customer behaviour and transaction patterns to detect anomalies
• Identify fraud patterns including card-not-present fraud hacked accounts third-party fraud and friendly fraud
• Configure test and A/B test rule-based fraud engines
• Support data discovery and reporting for fraud KPIs and operational performance
• Prepare and submit Suspicious Activity Reports (SARs) where required
• Analyse key fraud risks and recommend improvements to reduce fraud exposure
• Contribute to projects that improve fraud detection and operational efficiency

Benefits

• Generous annual leave plus public holidays
• Paid charity day
• Flexible working hours
• Remote working
• Company-provided equipment

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