Technical Support Consultant

TL;DR

Technical Support Consultant: Delivering outstanding technical support via emails and chats with an accent on maintaining a deep understanding of client solutions and communicating with cross-functional specialists. Focus on solving problems related to VPS setup, Windows Server administration, and trading platforms to ensure customer satisfaction.

Location: Remote

Company

hirify.global is a global Support-as-a-Service leader partnering with tech companies and industry leaders to deliver secure customer and technical support.

What you will do

• Deliver outstanding technical support via emails and chats.
• Build strong and lasting customer relationships, applying customer happiness practices.
• Maintain deep understanding of client solutions and meet KPIs.
• Handle sensitive customer data with care and security.
• Communicate with developers and cross-functional specialists.
• Keep up with evolving tools and technology.

Requirements

• Excellent English communication skills (at least C1 level).
• Experience in a technical support role.
• Experience with VPS setup and management.
• Strong understanding of Windows Server administration.
• Familiarity with trading platforms such as TradingView, TradeStation, and NinjaTrader.
• Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 50 Mbps–download and 40 Mbps–upload).

Nice to have

• CRM systems expertise.

Culture & Benefits

• Flexible schedule and opportunity to cooperate fully remotely.
• Inclusive international environment with compensation in USD.
• Rewards for referring friends and a balance between project workload and personal time.
• Internal health policy, responsive leadership, and greenhouse conditions for self-development.
• A culture built on trust, with no time-tracking requirements.