AI Transformation Consultant (AI/CX)

TL;DR

AI Transformation Consultant (AI/CX): Shaping customer experience by connecting technical possibilities of AI with strategic business meaning, with an accent on translating deep AI/CX technology knowledge (LLMs, agentic architectures, orchestration platforms) into boardroom-ready insights. Focus on presenting AI transformation strategies to VP+ and C-level audiences, crafting compelling strategic narratives, building hands-on demonstrations, and bridging Innovation/R&D teams with go-to-market teams.

Location: Remote (USA)

Company

hirify.global Ltd. software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety.

What you will do

• Present AI transformation strategy to VP+ and C-level audiences during customer QBRs, executive briefings, and strategic workshops.
• Deliver thought leadership on stage at industry events, customer summits, and partner conferences.
• Craft compelling strategic narratives and executive-ready presentations on complex AI capabilities (LLMs, agentic AI, multi-agent orchestration).
• Build hands-on demonstrations and proof-of-concepts that bring the vision to life during customer engagements.
• Bridge the gap between Innovation/R&D teams and go-to-market teams, ensuring clear communication of the roadmap.

Requirements

• BS or MS in Computer Science, Business Strategy, Information Systems, or a related field, or equivalent practical experience.
• Comfortable reading and writing code, building quick prototypes, and working with APIs.
• Strong understanding of the modern AI landscape, including large language models, agentic AI, prompt engineering, RAG architectures, and fine-tuning.
• Familiarity with conversational AI platforms, virtual agents, and their integration into broader contact center and CX ecosystems.
• Solid grasp of the customer experience and contact center domain, including market dynamics and the shift to AI-native approaches.
• Proven ability to engage VP+ and C-level audiences with confidence, translating technical depth into strategic relevance.

Culture & Benefits

• Join an ever-growing, market disrupting, global company.
• Work in a fast-paced, collaborative, and creative environment with top talent.
• Opportunity to learn and grow every day.
• Endless internal career opportunities across multiple roles, disciplines, domains, and locations.