Product Support Escalations Engineer (Remote)

Singular is Hiring

Job Info:

• Company Singular
• Position Product Support Escalations Engineer (Remote)
• Location Remote LATAM
• Source EchoJobs
• Published March 01, 2026
• Category Development
• Type Full-Time

About the Role

We’re seeking a talented and experienced Product Support Engineer, problem solvers who thrive in fast-paced environments, embrace challenges as opportunities, and constantly seek ways to improve processes and product experiences to join our exceptional team! Our tech-savvy, service-oriented support team tackles exciting challenges across multiple technologies, ensuring a seamless experience for our customers.

What you’ll do

• Act as the primary technical support contact for Singular's customers, partners, and internal teams.
• Perform complex technical troubleshooting and problem-solving to resolve customer issues.
• Collaborate with Product, Engineering, and QA teams to refine and enhance the product.
• Serve as a customer advocate, ensuring feedback is communicated effectively to the product team.
• Become a subject matter expert in Singular’s platform and mobile technologies.
• Provide expert guidance on SDK integration and Singular deployment.
• Play a key role in expanding and improving our customer support processes.
• Leverage your deep expertise and troubleshooting skills to mentor and coach team members.

What you need

• Bachelor’s degree in a technical field (Advanced degree is a plus).
• 4+ years of experience in a technical product support role, B2B and SaaS product is preferable.
• Hands-on experience working with software products in production environments.
• Experience in Mobile and Web support.
• Ability to write scripts, regular expressions, SQL queries, and more.
• Strong knowledge of HTML, HTTP, APIs, and HTTP debugging tools.
• Experience in mobile advertising analytics and Ad-Tech is a plus.

Additional Skills

• Strong analytical and problem-solving abilities.
• Expertise in data analysis and manipulation.
• Excellent customer service and communication skills (verbal & written).
• Self-starter with the ability to grasp complex concepts quickly.
• Ability to switch context seamlessly between multiple work streams.
• Deep understanding of product intent and ability to troubleshoot effectively.
• Natural ability to break down complex issues into actionable insights.
• Passion for customer advocacy and delivering outstanding support.
• A team player with strong presentation and collaboration skills.

Показать контакты