Customer Solutions Consultant (Spanish)

TL;DR

Customer Solutions Consultant (Spanish): Providing technical assistance and advice to customers and partners for a hotel commerce platform with an accent on maintaining brand reputation and facilitating product integration. Focus on resolving customer issues, managing expectations, and acting as a technical expert.

Location: Hybrid role, must be based in Barcelona.

Company

hirify.global is a world-leading open hotel commerce platform, supporting 50,000 hotels in over 150 countries.

What you will do

• Provide technical support for hirify.global products and services to internal and external customers.
• Develop strong customer relationships through exceptional technical support and consultation across various contact channels.
• Identify customer support needs and configuration requirements, setting expectations and resolving issues against company KPIs.
• Ensure timely resolution of all cases in accordance with company SLAs and personal KPIs.
• Act as a technical expert, identifying and communicating issues and requirements internally.

Requirements

• High level of customer service and IT technical skills.
• Fluent Spanish and English communication skills, both written and verbal.
• Strong analytical skills to quickly analyse problems, determine root cause, and reach resolution.
• Curiosity to understand products and ask the right questions to identify customer issues.
• Tech-savviness to operate across multiple technical platforms and systems in a fast-paced, KPI-driven environment.
• Stakeholder management and conflict resolution skills to work with internal teams and interact professionally with customers.

Culture & Benefits

• Equity packages for employees.
• Hybrid working model (in-office & from home).
• Mental health and well-being initiatives.
• Generous parental (including secondary) leave policy.
• Paid birthday, study and volunteering leave every year.
• Sponsored social clubs, team events, and celebrations.
• Employee Resource Groups (ERG) to help connect and get involved.
• Investment in personal growth, offering training for advancement.