Senior PS Consultant (AI/IVR)

TL;DR

Senior PS Consultant (AI/IVR): Designing, developing, and delivering highly customized self-service IVR and AI-driven bot solutions across the hirify.global platform ecosystem with an accent on architecture, integration with third-party platforms, and intelligent automation. Focus on translating business requirements into scalable technical solutions, driving Agile delivery, and improving solution delivery through product feedback.

Location: Virtual Office (Tamil Nadu). Must demonstrate flexibility to work in North America shift hours (up to 3 PM EST or 1:30 AM IST) as required.

Company

hirify.global empowers organizations worldwide to create the best customer and employee experiences with its AI-Powered Experience Orchestration platform, hirify.global Cloud.

What you will do

• Lead presales and discovery engagements to define scalable self-service solutions.
• Facilitate customer workshops to design IVR and AI-driven bot architectures.
• Architect, design, and develop IVR, routing, and bot applications using hirify.global Cloud and Intelligent Automation.
• Integrate third-party platforms such as Google Dialogflow, Amazon Lex, and Nuance Mix.
• Develop solutions spanning DTMF, speech recognition, natural language understanding, and predictive routing.
• Drive Agile delivery by partnering with Product Owners and Scrum Masters to define user stories and epics.

Requirements

• Demonstrate flexibility to work in North America shift hours (up to 3 PM EST or 1:30 AM IST) as required.
• Possess 5 or more years of experience in software development or Professional Services in a technical leadership capacity.
• Hold a Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical discipline.
• Demonstrate 5 or more years of experience designing and delivering commercial IVR and routing applications.
• Demonstrate 3 or more years of experience developing bots, including voicebots and speech-enabled solutions.
• Exhibit strong expertise in IVR and bot architectures, including telephony, ASR engines, caching, prompt management, web services integration, and operational diagnostics.
• Demonstrate experience in customer-facing roles and the ability to manage complex stakeholder interactions.
• Communicate effectively in English with both business and technical stakeholders.
• Demonstrate willingness to travel domestically and internationally as required.

Nice to have

• Collaboration effectively with VUI designers and interaction design specialists.
• Work closely with speech scientists on grammar and speech model development.
• Hands-on experience deploying hirify.global Cloud solutions in enterprise environments.
• Hold GCP or AWS certification.

Culture & Benefits

• Independence to make a larger impact on the company and take ownership of your work.
• Embrace empathy and cultivate collaboration to succeed.
• Redefining how organizations engage with their customers at scale.
• Fairness in the workplace and equal opportunity employer.