Senior Software Engineer, Technical Support (AI)

TL;DR

Senior Software Engineer, Technical Support (AI): Designing, building, and owning backend features for an AI-powered support troubleshooting platform with an accent on implementing AI tools to improve efficiency and automate workflows. Focus on deep-diving into complex technical problems, integrating disparate tools into a unified interface, and contributing to GenAI workflows.

Location: Remote from Hyderabad, India

Company

hirify.global is a product company providing a platform that helps customers realize the full potential of their services.

What you will do

• Design, build, and maintain backend services using Python.
• Own features end-to-end, from design through implementation and production support.
• Build and evolve RESTful APIs used by frontend, 3rd party integrations, and internal consumers.
• Implement pipelines to ingest and process unstructured and semi-structured data.
• Contribute to GenAI workflows such as retrieval, summarization, and reasoning.
• Help maintain backend services in production, debugging and resolving production issues.

Requirements

• 6-8 years of backend software engineering experience.
• Strong hands-on experience building backend systems in Python.
• Experience designing and consuming RESTful APIs.
• Good understanding of relational and NoSQL databases and data modeling.
• Experience working with distributed or service-oriented systems.
• Familiarity with any one of the cloud environments (AWS, Azure, or GCP).

Nice to have

• Exposure to GenAI / LLM-based systems.
• Experience with async processing, message queues, or background jobs.
• Experience building internal platforms or productivity tools.

Culture & Benefits

• Collaborate closely with peers and senior engineers.
• Participate actively in code reviews, both as author and reviewer.
• Contribute positively to team culture and shared ownership.
• Deliver incremental value and maintain a high quality bar.