Technical Support Engineer

TL;DR

Technical Support Engineer: Providing system administration and diagnostic support for global hosting infrastructure with an accent on hardware, network, and cloud service troubleshooting. Focus on diagnosing server-level issues, managing hardware components, and learning enterprise-grade IaaS systems.

Location: Must be based in or be able to relocate to Serbia

Salary: €1,500–€2,500/month gross

Company

Servers.com is a global IaaS hosting platform providing computing, storage, and networking solutions for clients across the US, Europe, and Asia.

What you will do

• Administer and maintain server systems to ensure high availability.
• Diagnose complex hardware, software, and network connectivity issues.
• Monitor server infrastructure and resolve performance alerts.
• Support cloud technology deployments and infrastructure services.
• Collaborate with international engineering teams to optimize client solutions.

Requirements

• English level B1 (Intermediate) for written communication.
• Strong understanding of modern computer hardware components.
• Fundamental knowledge of network principles and internet protocols.
• High attention to detail and ability to analyze technical information.
• Willingness to relocate to Serbia is required.

Nice to have

• Experience with Linux operating systems (Ubuntu, CentOS, Debian).
• Proficiency with Linux terminal commands.
• Experience performing bare-metal OS installations for Windows or Linux.

Culture & Benefits

• International work environment with a focus on professional development.
• Structured schedule with no night shifts and no overtime requirements.
• Supportive mentorship program and personalized 12-month training plan.
• Opportunities for professional English language practice.
• Role focuses on non-phone based technical support.