Quality, Training & Process Excellence - Team Lead

TL;DR

Quality, Training & Process Excellence - Team Lead (Healthcare): Building and scaling process, training, and knowledge management systems to support patient facing teams across multiple markets with an accent on standardization, efficiency and best practice. Focus on leading a team to manage documentation, design learning programs, and drive process excellence through QA.

Location: Manila, Philippines (On-site 2-3 days per week)

Company

hirify.global is a company focused on building long-term care solutions, including Juniper, a weight-management program combining medication with personalized support.

What you will do

• Manage market-specific team members to document and align processes across markets, optimizing for standardization and efficiency.
• Build and maintain a structured Knowledge Hub including SOPs and training manuals.
• Design and standardize comprehensive onboarding, upskilling, and training programs.
• Partner with market teams to turn feedback into scalable process improvements.
• Set global benchmarks for training quality and performance metrics.

Requirements

• Experience in training, knowledge management, and processes in contact center or patient operations.
• Strong QA experience and exposure to quality frameworks.
• Proven ability to build functions or frameworks from scratch and scale them globally.
• At least 3 years leading teams.
• Data-driven mindset with strong analytical skills.
• Excellent communicator with strong documentation and facilitation skills.

Culture & Benefits

• Work across Australia, the UK, and Philippines, shaping high-impact processes and training.
• Comprehensive health coverage, vacation, sick, and parental leave, 13th-month pay, and all statutory benefits.
• Wellness budgets, transport allowance, and initiatives for wellbeing.
• Learning budgets, certifications, mentorship, and collaboration across global teams.