Content Compliance Operations Specialist

TL;DR

Content Compliance Operations Specialist: Ensuring timely and effective oversight and content review of client websites with an accent on incident emergency response and proactive risk monitoring. Focus on executing immediate containment measures, analyzing scan reports for policy violations, and coordinating fixes with clients.

Location: Beijing, China

Company

hirify.global is a global leader in information and analytics, helping researchers and healthcare professionals advance science and improve health outcomes.

What you will do

• Execute immediate containment measures during critical incidents (24/7 on-call readiness) and notify clients promptly.
• Collaborate with clients on recovery plans and conduct post-incident reviews.
• Conduct scheduled scans using third-party content security tools and analyze reports to identify risks.
• Generate actionable reports for clients, proactively notify them of identified issues, and track remediation progress.
• Enforce content moderation policies, maintain audit logs, and optimize scanning tools.
• Document all operations and submit weekly/monthly risk trend reports to management.

Requirements

• 3–5 years of experience in web hosting operations, content moderation, compliance, or client-facing technical roles in China.
• Experience with ticketing systems (e.g., Jira) and monitoring tools.
• Basic knowledge of web technologies (HTML, CMS, DNS).
• Advanced proficiency in third-party content scanners and MS Office Suite.
• Understanding of content risk and China network regulatory frameworks.
• Ability to smoothly read and write emails in English, and conduct oral English dialogs with global teams.
• Ability to talk with Chinese customers in standard Mandarin.
• Flexibility for 24/7 shift coverage during critical incidents.

Nice to have

• Hands-on experience with security scanners and content screening tools.
• Relevant experience in multinational companies operating in China.
• Background in multi-client environments (MSPs, cloud/SaaS providers).
• Participation in incident response (e.g., security breaches, content takedowns).

Culture & Benefits

• Promotes a healthy work/life balance with flexible working hours.
• Offers wellbeing initiatives, shared parental leave, study assistance, and sabbaticals.
• Medical and Life Insurance coverage.
• Long-Service Award, Marriage and New Baby Gifts, Festivals and Birthday Gifts.
• Annual Medical Check-up and Flexible Benefits via CIIC Platform.
• Paid Time Off including Annual Leave, Flex Family Care Leave, Birthday Leave, Marriage Leave, Compassionate Leave, Medical and Hospitalization Leave, Examination Leave, and Gazetted Public Holidays.