Trust And Safety Agent, Account Safety Team

TL;DR

Trust and Safety Agent, Account Safety Team: Investigating, mitigating, and monitoring fraud trends to protect the platform and customers from financial losses with an accent on proactive detection and financial recovery. Focus on analyzing patterns of fraudulent transactions and ensuring user authenticity through identity verification.

Location: Remote, must reside in FL, GA, ID, NC, TX, WA, or MI.

Salary: $22.96-$26.41/hr in Washington State outside Seattle area.

Company

hirify.global is a fast-growing product company that connects pet parents with pet sitters and dog walkers across the US, Canada, and Europe.

What you will do

• Proactively detect and investigate account takeovers, payment fraud, phishing, and organized fraud rings.
• Analyze patterns of fraudulent transactions and abusive conduct to mitigate impact.
• Proficiently dispute chargebacks and gather compelling evidence for financial recovery.
• Analyze identity verification and background checks to ensure user authenticity and platform safety.
• Triage and resolve account safety-related incidents, including flagged content and Terms of Service violations.
• Act as a subject matter expert on fraud and identity verification, working cross-functionally with other operations partners.

Requirements

• 3+ years of experience in Fraud Operations, Cybercrime, or Identity Services.
• Must be available to work a regular schedule, including some holidays and at least one weekend day per week.
• High school diploma or equivalent.
• Must be able to work remotely and reside only in the approved states of FL, GA, ID, NC, TX, WA & MI.

Nice to have

• Bachelor’s Degree in a related field.
• 2+ years in a customer facing support role.
• Experience writing SQL queries.
• CFE Certification.
• 1+ years of experience in Content Moderation.
• Two-sided marketplace experience.
• Understanding of payments process, cybercrime, and fraud techniques.

Culture & Benefits

• Competitive compensation and benefits package, including medical, dental, and vision insurance.
• 401k match and 4 weeks of PTO.
• Commuter benefits.
• Doggy benefits, including $1000 toward adopting your first dog.
• Stocked fridges, coffee, soda, and treats with free catered lunches semi-monthly.
• Regular team activities performed in-person and virtually.