It Production Analyst And Team Lead (Fintech)

TL;DR

IT Production Analyst And Team Lead (Fintech): Providing 2nd level support for day to day production and leading the Production support team to ensure procedures are followed and the issues are resolved on time with accuracy. Focus on permanent solutions, resolving the day to day issues and ensuring the production issues are resolved on time.

Location: At times, may be required to work evening or weekends and to stay behind to ensure production issues are resolved to meet SLA

Salary: $75,000-85,000

Company

G+D makes the lives of billions of people around the world more secure by creating trust in the digital age with integrated security technologies in three business areas: Digital Security, Financial Platforms and Currency Technology.

What you will do

• Provide in-depth Data Analytics on production issues related to SLA, OLA and Customer
• Take the lead for production in collaborating with other functional managers to understand the needs, trends and making improvements
• Troubleshoot day to day issues with proper prioritization and meeting SLA with clients
• Monitor for production errors, working with operations and customer service
• Provide team lead role for Production Support team with training, load balancing, scheduling, documentation and support
• Conduct root cause analysis of application incidents and implement recommendations to improve the situation (focusing on permanent solutions)

Requirements

• Experience (min 3 years) object-oriented programming languages is required (C++), (C#), .NET
• Data Analytics skills using Power BI and good expertise on Excel (such as Pivot tables, Charts, Formulas)
• Good knowledge of MS SQL is required (stored procs, functions, queries)
• Excellent understanding of various data/file formats is required (XML, CSV, TXT, MIME)
• Excellent verbal and written communication skills is required
• Ability to work in Production Support Environment, with problem solving and investigative skills

Culture & Benefits

• Providing 8 hour coverage between 7AM to 7PM
• Ability to stay behind to ensure production issues are resolved to meet SLA