Head of Technology Operations (Fintech)

TL;DR

Head of Technology Operations (Fintech): Overseeing all operations and technology functions within the UAE region, focusing on robust service management, change delivery, and operational resilience for regulated activities. Focus on translating strategy and regulatory obligations into disciplined execution and transparent management for senior governance forums.

Location: Hybrid, Must be based in UAE

Company

hirify.global builds institutional digital asset infrastructure, offering custody, collateral management, and prime services using MPC technology.

What you will do

• Lead and establish operations management and control execution for client services and custody processes in the UAE.
• Maintain a robust operational control environment including clear procedures, segregation of duties, and reconciliations.
• Ensure operational resilience, including incident, problem, change, and continuity coordination.
• Oversee technology service delivery to CSL, including intra-group and third-party services.
• Manage local change delivery for initiatives impacting CSL (technology, product, process, operating model).
• Act as a central point of contact and strategic partner for the global tech team with senior leadership in CSL.

Requirements

• 15+ years of operational leadership experience with a strong technology focus in Financial Services and regulated sectors.
• At least 3 years of experience within Fintech and/or digital assets space.
• Proven experience managing a regional affiliate operating on a global technology stack.
• In-depth knowledge of the UAE market and its regulatory environment.
• Strong understanding of enterprise IT infrastructure, software development lifecycles, and cloud technologies.
• Demonstrated capability managing outsourced functions, shared services, and third-party providers, including SLA governance and incident management.

Nice to have

• Knowledge of security best practices and compliance standards.
• Knowledge of Agile, Product, and project management.
• Strong ITIL background.

Culture & Benefits

• Hybrid working model that balances in-office collaboration and flexible work.
• A dynamic team that values innovation, openness, curiosity, and diversity.
• Opportunity to work with smart, driven colleagues across global offices (London, APAC, Switzerland, UAE, and US).
• Employee-led groups and committees focused on community and wellbeing.
• 25 days of annual leave plus local bank holidays, with an additional day for each year of service.
• Private Medical Insurance and 24/7 Employee Assistance Programme (EAP).

Hiring process

• Initial Screening with the Talent Acquisition team.
• Technical Interview, a virtual session via Microsoft Teams.
• In-Person Interview focusing on team dynamics, collaboration, and final technical questions.