Support Engineer (GCR)

TL;DR

Support Engineer (GCR): Solving complex technical problems and delivering exceptional support services to customers with an accent on initial troubleshooting, root cause identification, and meticulous issue resolution. Focus on collaborating with R&D and Product Teams, influencing product evolution through feedback, and managing internal projects.

Location: Onsite in Beijing

Company

hirify.global is a global company operating from 25 offices across 19 countries, focused on mobile attribution and marketing analytics.

What you will do

• Take end-to-end ownership of customer technical issues, including initial troubleshooting and root cause identification.
• Serve as the point of contact on customer escalations and ensure meticulous resolution.
• Work with hirify.global’s R&D and product teams on escalations and product enhancement requests.
• Enrich the client Knowledge Base with relevant technical information.
• Create and lead support improvement processes across the company.
• Manage various internal projects and act as a technical account manager for select VIP customers.

Requirements

• At least 3 years of experience with technical support, QA, data analysis, development, or technical account management.
• Experience in SQL querying and managing data.
• Fluent in English.
• Mature communication skills to handle communications between clients, internal business, and R&D teams.
• Ability to learn new technologies quickly and work independently.

Nice to have

• Development or mobile development experience.
• Web / mobile marketing and digital advertising experience.
• Experience in BI, LLM, and AI Agent.

Culture & Benefits

• Work in a global company operating from 25 offices across 19 countries.
• Ensure equal opportunities and promote the recruitment of diverse talents.
• Value and encourage curiosity, diversity, and innovation.