ServiceNow Developer Senior (ServiceNow)

TL;DR

Senior ServiceNow Developer (ServiceNow): Enhancing and optimizing ITSM processes, expanding ITOM, and rolling out SPM capabilities within a global enterprise platform with an accent on technical enhancements, workflows, and integrations. Focus on shaping future architecture, governance, and automation initiatives, and ensuring scalable configuration.

Location: Onsite in Porto, Portugal

Company

hirify.global OneIT operates global IT platforms that enable digital workflows across the Group.

What you will do

• Enhance and optimize ITSM processes within ServiceNow, driving higher maturity and automation.
• Support and expand ITOM capabilities, including integrations and operational transparency.
• Contribute to the rollout and structuring of Strategic Portfolio Management (SPM).
• Design and implement technical enhancements, workflows, and integrations.
• Collaborate closely with internal platform owners and process stakeholders.
• Ensure architectural consistency and scalable configuration across modules.

Requirements

• Strong hands-on experience in ServiceNow ITSM, ideally with exposure to ITOM and/or SPM.
• Solid understanding of IT service processes and enterprise platform architecture.
• Ability to move between technical implementation and stakeholder consulting.
• Proactive, engaged, and collaborative personality.
• Interest in automation and AI-driven capabilities within the ServiceNow ecosystem.

Culture & Benefits

• Work on a global ServiceNow platform with high maturity and real impact.
• Be part of a strong internal expert team shaping the next evolution stage.
• Contribute to ITSM, ITOM, and SPM expansion in a structured enterprise environment.
• High visibility and collaboration across global IT domains.
• Professional growth within a forward-looking and engaged OneIT organization.
• Value diversity and welcome all applicants regardless of protected status.