Technical Support Specialist - French

TL;DR

Technical Support Specialist (French): Provide transformative customer experiences by prioritizing calls and email correspondence, taking ownership of customer issues and utilizing resources to ensure high-quality service interactions with an accent on Windows troubleshooting. Focus on collaborating with internal departments to resolve critical product issues and developing solutions for future releases.

Location: Remote from Romania

Company

hirify.global unifies IT to simplify work for more than 35,000 customers in 140+ countries by delivering endpoint management, autonomous patching, backup, and remote access in a single console.

What you will do

• Work a set Monday to Friday schedule during office hours.
• Provide prompt, accurate follow-up to tickets and support calls.
• Collaborate with Engineering, Customer Success, QA, and Product Management to resolve critical product issues.
• Develop solutions to minimize problem resolution cycle time and make improvements for future releases.
• Create and deliver product or technology training to internal and external partner teams.
• Share knowledge through new knowledge base articles.

Requirements

• Fluent in French and English.
• Excellent oral and verbal communication skills.
• A Bachelor's degree in Computer Science and/or equivalent work experience.
• At least 2 years of prior experience in a customer service/support-related position.
• Proficient in Windows troubleshooting (registry, services, etc.).
• Working knowledge of MacOS and a general understanding of Linux distributions.
• This position is NOT eligible for Visa sponsorship.

Nice to have

• Previous experience with Zendesk.
• Understanding of any virtualization platform and basic networking.
• Previous experience with RMM software.
• Fluency in Italian, German, Dutch, or Spanish.

Culture & Benefits

• Flexible working hours to successfully balance your personal life and job.
• Opportunities for personal and professional growth.
• Access to a Corporate Benefits Platform with various discounts.
• Development of skills through a renowned training platform.
• Competitive compensation.
• Collaborate with a curious, kind, international, and intercultural workforce.