Customer Support Specialist (Evening and Night Shifts)

Формат работы

onsite

Тип работы

fulltime

Грейд

middle

Английский

Вакансия из Hirify Global, списка международных tech-компаний
Для мэтча и отклика нужен Plus

Мэтч & Сопровод

Для мэтча с этой вакансией нужен Plus

Описание вакансии

Текст:

TL;DR

Customer Support Specialist: Handling user inquiries via email and live chat, focusing on agent and streamer account issues and technical troubleshooting. Focus on fast resolution, compliance with platform standards, and effective collaboration with L2 and other teams.

Company

hirify.global is building one of the most powerful live-streaming platforms, connecting 400K+ monthly active users through live events, interactive video chats, and real-time community experiences, with a mission to bring joy, fight loneliness, and deliver safe, ad-free entertainment.

What you will do

Handle incoming requests via Zendesk (email and live chat) for agent and streamer account issues and technical troubleshooting.
Ensure fast and effective resolution of user requests to reduce response time and increase user satisfaction.
Follow platform standards, including SLA, tone of voice, and policy guidelines.
Escalate complex cases to L2 and other teams with complete context and structured information.
Collaborate with Success, QA, Compliance, Moderation, and Technical teams.
Properly document and transfer cases between shifts, especially critical for night operations.
Collect and share user feedback to improve product and support processes.

Requirements

English: B1+ required.
Ability to work evening and night shifts.
Experience handling incoming requests via email and live chat using platforms like Zendesk.
Proficiency in technical troubleshooting and resolving account-related issues.
Ability to adhere to platform standards, including service level agreements and communication policies.
Strong communication skills and empathy for user interaction.

Culture & Benefits

Structured onboarding with mentorship and opportunities for professional growth.
Regular performance reviews to support career development.
Join a passionate, expert team tackling challenges like scaling AI-powered recommendations.
Contribute to a platform where every idea counts and every release reaches a massive global audience.

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